We help our clients deliver on their promise. Whether it is an organ for transplant or medical supplies for research, we take the time to understand the nature of your shipment and develop customized operating procedures whenever it is required.
Over the past 30 years, we have built a global network of trustworthy partners that allows us to deliver your shipment safely, even to the most remote communities in the North.
Clients prefer working with us because of our engagement, 24/7 availability, and attention to detail. Since we act as the single point of contact, we reduce the risk and complexity that companies face when transporting across borders. We can provide special handling, live tracking, direct-to-patient delivery, white glove service, and cold chain management and packaging solutions, among others.
Our shipping experience in health and medical sciences ranges from
As specialists in time-critical and expedited shipping, our mission is to help companies when the unexpected happens or when the shipping requirements of their products cannot be fulfilled through regular logistics partners.
We have several customers who manufacture radioactive isotopes; these are commonly used in cancer treatment and diagnosis. As the half-life of the isotopes can be as short as six hours, it is crucial that there are no delays or issues when transporting the material from the manufacturing facility to the hospital. A specialized freight forwarder like us can provide the dedicated customer service, live tracking and expedite shipping to ensure that the medicine arrives right when the patient needs it for treatment.
While many competitors can offer a similar service, not many will be able to deliver when there is an emergency or when the unexpected happens.
When a nuclear medicine company in Quebec had an issue with their logistics provider, they reached out to us for help as they needed to manufacture the isotope again and ship via land to a children’s hospital in the USA.
With less than 12 hours’ notice, we had a driver at the manufacturing facility at midnight, and arrangements were made so that there would be no delays while crossing the border into the USA. As a result, the child who was waiting for the medicine received the treatment and did not miss his appointment.
Our services are not just for urgent, last-minute requests. We provide the same kind of dedicated customer service to deliver medical supplies to remote communities in Canada. Delivering to these locations can be a complicated task, as the weather becomes more extreme and the shipping routes more unreliable. Communication and live updates are also an issue, since there is limited or no internet access in some locations.
Freight forwarders play an important role to ensure that there are no temperature excursions and that the shipment does not get delayed at the border or gets lost during transit. If required, we work with our customers to select the proper packaging for their products. Furthermore, our collaborative approach with our network partners reassures our clients that their cargo is in safe hands.
Relationship-building is at the core of our success. We can provide updates and deliver the most sensitive cargo because we spend time educating and communicating with our partners. That’s the Pacer difference.